December 12, 2023
How GIS can enhance customer service and engagement
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Part of the new ‘Spatial insight for social housing’ webinar series
As a strategic priority, social housing providers are enhancing their customer service experience with spatial data, GIS, and web mapping. These initiatives improve communication by enabling self-service, participation, and engagement with customers.
In this webinar, you will learn how social housing providers are using GIS and web mapping to:
- Create interactive maps that allow their customers and residents to access information and services relevant to their needs
- Provide a single point of contact for residents to report issues
- Ensure estates are managed and maintained to a consistently high standard while meeting social and environmental targets
- Analyse the resulting data to identify patterns, trends, and opportunities for improvement