Workload Modelling Analysis for Surrey Fire and Rescue Service

Surrey Fire and Rescue Service (SFRS) benefit from using Cadcorp SIS Desktop, Cadcorp Workload Modeller, and Cadcorp Risk Modeller for a range of GIS analyses. Cadcorp SIS is used to carry out various tasks including production of thematic maps, hotspot maps and a variety of routing calculations. Workload Modeller is used to analyse the impact that any resource changes have on operational performance.

SFRS approached Cadcorp to provide a third party quality assurance service on the data, methodology and results of modelling options for fire cover in Surrey.

In order to complete this project, SFRS supplied Cadcorp with the incident and callout data for the service, the base model and the results of each modelling scenario. Initially, Cadcorp verified the data by loading the incidents and callout files into a clean database and checked the creation of the routing database. Cadcorp went on to review the output of each scenario and provided SFRS with a report including the base model review, associated comments, overall recommendations and any suggested improvements for each scenario.

“We’re committed to ensuring that any fire cover analysis at SFRS is conducted to the high standard that the public deserve. Third party validation is an important part of this process. We really appreciated having the support of Cadcorp on this project who were able to provide the assurance that both our data and results were of a high standard, as well as providing recommendations for future work”.

Sally Wilson, Head of Intelligence and Mobilising, Surrey Fire & Rescue Service


About Surrey Fire and Rescue Service

Surrey Fire and Rescue Service carries out fire and rescue services on behalf of Surrey County Council, Surrey Fire and Rescue Service looks after approximately 1.18 million people, spread across 1,676 square kilometres, in a county which includes several large urban areas, such as Guildford, Redhill and Woking. Surrey has around 103 kilometres of motorway and two major airports are nearby.

As well as providing an emergency response service to those who live, work and travel in Surrey, the Service focuses efforts on education, prevention and protection. The aim is to minimise and, where possible, to prevent damage to property, heritage, the environment, and most of all, serious injuries and loss of life across Surrey. To find out more, visit

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